Thriving families. Brighter futures.

Assistant Director in Residential Program

Hours:  Mon-Thurs 7am-4pm, flex Friday 7am-3pm


Under the supervision of the Director, Residential Program Services, the Assistant Director assists with the overall functioning of the Short-Term Residential Therapeutic Program (STRTP.)  The Assistant Director develops and maintains program components with the Director and is responsible for the supervision of milieu and direct care activities. Responsible for facility management duties.



  1. Provide direct supervision to the milieu management staff and lead residential staff.
  2. Participate in interviewing, hiring, and training of Residential Program Services staff.
  3. Create and facilitate staff development activities.
  4. Develop and maintain program policies and procedures in accordance with licensing and contract guidelines.
  5. Create and facilitate implementation plans to manage transitions within the program.
  6. Oversee program operations and facility management issues.
  7. Assist the Director in managing the program revenue and budget.
  8. Maintain collaborative working relationships with county and state governing entities as well as community partners.
  9. Represent St. Anne’s through membership in various workgroups/committees addressing issues pertaining to our resident population.
  10. Review complaints made by children or their authorized representative(s) and deciding upon the action to be taken to handle complaint.
  11. Provide counseling in collaboration with the treatment team aimed at preparing the resident to analyze and better understand her situation.
  12. Provide counseling in collaboration with the treatment team in an effort to resolve the difficulties with resident that led to the need for placement.
  13. Provide indirect oversight of the overall functioning of the Health Services Department.
  14. Provide indirect oversight of the Activities Department.
  15. Provide counseling in collaboration with the treatment team to help the resident understand the reason for placement and to handle associated emotional problems.
  16. Observe and interact with staff, children, and other individuals, as necessary, to ensure the quality of care for children and program services.
  17. Administer discipline and setting of limits for behavior for residents.
  18. Assess residents and family context in collaboration with the treatment team to identify changing needs.
  19. Ensure adherence to internal reporting protocol as well reporting protocol as required by county and state governing entities.
  20. Model appropriate crisis communication and de-escalation techniques for staff.
  21. Model a trauma informed treatment approach for staff in working with our residents.
  22. Monitor and address staff performance issues and facilitate performance counseling when necessary.
  23. Collaborate with other program areas in managing crisis situations that occur throughout the agency.
  24. Provide 24-hour availability and crisis intervention on an as needed, or regularly scheduled, basis which may include weekends and evenings.
  25. Facilitate team meetings to promote collaboration, and communication related to quality client care, and program management.
  26. Assist Director in tracking and compiling performance and quality improvement outcomes and indicators.
  27. Assist Director in maintaining client charts to ensure appropriate documentation and assists with ongoing quality improvement
  28. Maintain confidentiality as required by licensing, HIPAA, and other regulatory agencies.
  29. Complete, review and submit Special Incident Reports (SIRs) on I-Track system.
  30. Able to exercise “Reasonable Prudent Parent” rights in relation to residents’ treatment program.
  31. Oversee timeliness and accuracy of safety procedures (i.e. head checks, room checks, safety checks and residents’ wellbeing.)


  1. Master’s degree highly preferred in Social Work, Psychology or related field. Or Bachelor’s Degree, in Social Work, Psychology or related field and 5 years of experience in a similar setting.
  2. Verbal ability is required to confer with administrative and professional personnel, to communicate with people of diverse backgrounds and education, and to train others.
  3. Possess an interest in assisting administrators in formulating policies and procedures for a social service program.
  4. Demonstrated ability to work with a variety of people in situations varying from community and social service planning to disciplinary interviews with members of the staff.
  5. Must possess and maintain a valid California Driver’s License and a driving record acceptable to the agency’s insurance carrier.
  6. St. Anne’s values the dignity and worth of every person we serve. Employees are expected to support children’s emotional and social development by encouraging understanding of others and promoting positive self-concepts. All employees must have the ability to treat those served by our agency in a caring and respectful manner, mindful of individual differences and cultural, ethnic, and socioeconomic diversity.
  7. As providers of social services, St. Anne’s employees work with clients dealing with complex emotional and mental health issues, many of whom are facing significant personal crises on a daily basis.  Employees must remain aware of any personal emotions, transference, and/or countertransference that may hinder the ability to remain professional.  As such, employees are expected to maintain composure during all interactions and crisis situations, implement a self-care plan, and utilize crisis communication to deescalate client crisis and prevent any serious bodily injury or harm.



Internal Candidates (who have been in their current position for at least six months) may submit a Transfer Request Form to Human Resources.

Standard Mail
St. Anne’s – Human Resources
155 N. Occidental Blvd.
Los Angeles, CA 90026
Fax: (213) 385-1533

Via email:

You may send your resume as a part of the body of your e-mail or attach it as a Microsoft Word document or PDF file.

Once a resume or application is submitted to St. Anne’s it is screened and processed. PLEASE DO NOT CALL to inquire about the status of your resume. If you are deemed a good fit for any of our current openings, we will contact you for an interview.

Please note, St. Anne’s conducts a physical, including tuberculosis and drug screen; fingerprinting and background check which includes Child Abuse Index, FBI and Department of Justice, as well as reference checks.

Thank you for your interest in St. Anne’s!


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