Thriving families. Brighter futures.

Intake Coordinator

Mon-Thurs 9-6, flex Fri 9-5

JOB SUMMARY:

Under the general direction of the Supportive Housing Program Director, perform intake coordinator responsibilities and provide focused services to Supportive Housing aftercare clients. Duties and responsibilities include but are not limited to: Identifying clients in need of services through the Coordinated Entry System (CES), completing the intake process internally and externally, and engaging with alumni in aftercare services.

ESSENTIAL JOB DUTIES:

  1. Will act as primary liaison with all facets of the criminal justice system, child welfare system, and agencies in accordance with program objectives, pertinent rules, regulations, and laws.
  2. Create and document processes, maintain notes, and complete records, forms, and reports in a timely and efficient manner.
  3. Develop an effective rapport with clients and facilitate orientation programs which include but are not limited to: explaining rules, policies, and regulations to clients, and determining program eligibility.
  4. Conduct preliminary interviews with clients to determine client’s appropriateness for the program to include: reviewing documents from Probation and/or Department of Children and Family Services (DCFS), Coordinated Entry System (CES), Los Angeles Homeless Services Authority (LAHSA), and other medical documentation to ensure proper care and process of the client and their records; prepare files for periodic review and make recommendations.
  5. Collaborate with the Family Advocates during the discharge planning process to ensure continuity of care from Transitional Housing to Permanent Housing.
  6. Coordinate and schedule interviews and assessments with clients.
  7. Provide referral information for other housing and shelter options to professionals from outside organizations and individuals who do not qualify for the program.
  8. Establish and maintain contact with community agencies, resources, and professionals necessary for proper service provisions to clients.
  9. Maintain a database and collect all intake process data. Conduct and provide monthly intake reports to Supportive Housing Program Director.
  10. Collaborate with referral agencies, including DCFS/Probation, in procuring appropriate documentation.
  11. Coordinate alumni program by engaging all participating alumni in follow-up aftercare services.
  12. Develop and facilitate events for THP residents and alumni.

QUALIFICATIONS:

  1. Bachelor’s Degree in a Behavioral Science and a minimum two years of full-time experience working with transition-aged youth, or a Master’s Degree in a Behavioral Science or Human Service.
  2. Bilingual in Spanish/English is preferred not required.
  3. Must possess and maintain a valid California Driver’s License and a driving record acceptable to the agency’s insurance carrier.
  4. Physical ability to perform Pro-ACT, administer first aid/CPR and operate an Agency motor vehicle.
  5. St. Anne’s values the dignity and worth of every person we serve. Employees are expected to support children’s emotional and social development by encouraging understanding of others and promoting positive self-concepts. All employees must have the ability to treat those served by our agency in a caring and respectful manner, mindful of individual differences and cultural, ethnic, and socioeconomic diversity.
  6. As providers of social services, St. Anne’s employees work with clients dealing with complex emotional and mental health issues, many of whom are facing significant personal crises on a daily basis.  Employees must remain aware of any personal emotions, transference, and/or countertransference that may hinder the ability to remain professional.  As such, employees are expected to maintain composure during all interactions and crisis situations, implement a self-care plan, and utilize crisis communication to deescalate client crisis and prevent any serious bodily injury or harm.

 

HOW TO APPLY

Internal Candidates (who have been in their current position for at least six months) may submit a Transfer Request Form to Human Resources.

Standard Mail
St. Anne’s – Human Resources
155 N. Occidental Blvd.
Los Angeles, CA 90026
Fax: (213) 385-1533

Via email: resume@stannes.org

You may send your resume as a part of the body of your e-mail or attach it as a Microsoft Word document or PDF file.

Once a resume or application is submitted to St. Anne’s it is screened and processed. PLEASE DO NOT CALL to inquire about the status of your resume. If you are deemed a good fit for any of our current openings, we will contact you for an interview.

Please note, St. Anne’s conducts a physical, including tuberculosis and drug screen; fingerprinting and background check which includes Child Abuse Index, FBI and Department of Justice, as well as reference checks.

Thank you for your interest in St. Anne’s!

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