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Donor Privacy Policy

Donor Privacy Policy

  1. St. Anne’s Family Services uses personal information collected from donors for the purposes of processing payments and communicating with donors as well as conducting fundraising and other agency operations. This information may include name, amount donated, address, telephone number, donor comments, e-mail address, and any other personal information provided to us (“Donor Data”). For donations by check, Donor Data also includes the data visible on the check.


  1. As part of providing an online experience expected by donors, St. Anne’s Family Services may store various data that are collected as part of standard web operations (including things like use agent strings, ip addresses, referrer strings, and cookies). St. Anne’s Family Services may use this data for analytical needs and improved website functionality.


  1. Payment Processors and Other Service Providers: Payment processors allow donors to give electronically using a payment services account, a credit card, or other payment method. These processors collect certain information from donors, and their privacy policies should be consulted to determine their practices.


  1. Donor Data: Donor Data may be used for the following purposes:

      1. Distributing receipts and thanking donors for donations;

      2. Informing donors about upcoming fundraising and other activities of St. Anne’s Family Services;

      3. Internal analysis, such as research and analytics;

      4. Record keeping;

      5. Reporting to applicable government agencies as required by law;

      6. Surveys, metrics, and other analytical purposes; and

      7. Other purposes related to the fundraising operations.

      8. St. Anne’s Family Services will not publish, sell, trade, or rent Donor Data. Comments that are provided by donors may be publicly published and may be used in promotional materials. St. Anne’s Family Services may allow donors the option to have their name publicly associated with their donation unless otherwise requested as part of the online donation process.

      9. St. Anne’s Family Services will use data gathered for payment processors and other service providers only for the purposes described in this policy.


Donor Bill of Rights


All fundraising policies and procedures are developed in accordance with national Association of Fundraising Professionals guidelines (AFP), including the Donor Bill of Rights:

Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To assure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the not-for-profit organizations and causes they are asked to support, we declare that all donors have these rights:

      1. To be informed of the organization’s mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.


      1. To be informed of the identity of those serving on the organization’s governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.


      1. To have access to the organization’s most recent financial statements.


      1. To be assured their gifts will be used for the purposes for which they were given.


      1. To receive appropriate acknowledgment and recognition.


      1. To be assured that information about their donations is handled with respect and with confidentiality to the extent provided by law.


      1. To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.


      1. To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.


      1. To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.


      1. To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.


For questions regarding your gift of our donation process please email