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(213) 381-2931


Schedule: Fri-Sun 9:30pm-6:30am, Flex 1st Wed of the month 9:30pm-6am
Pay Rate: $18.00 Hourly

Location: Main Campus

Short Term Residential Therapeutic Program (STRTP) offers both a Sign-On Incentive and a Retention Incentive that ranges between $750-$1500 based on annual salary/pay.


The Program Assistant greets residents and visitors, insures only authorized persons move beyond the badge door and into the Residential area. This person answers and forwards phones calls, takes messages, checks out vehicles to staff, tracks electronic data and files. This person must be flexible and may cover other departments as needed.


  • Maintain a pleasant environment in the badge door area for the residents, staff of visitors of St. Anne’s.
  • Ensure proper sign in and out of residents’ community passes.
  • Announce the evacuation of the building during fire alarms and direct emergency personnel in the event of a facility or individual emergency.
  • Ensure only authorized residents, staff or guests move beyond the badge door.
  • Fill in and answer the main switchboard phone and transfer calls to appropriate parties.
  • Keep the Residential check-in area organized and presentable. Report items in the visiting rooms requiring cleaning or maintenance to appropriate person.
  • Be familiar with fire panel, conducting fire drills and evacuating building.
  • Actively direct emergency personnel in the event of a facility or individual emergency.
  • As part of a multi-disciplinary team, maintain a structured residential program for residents through the administration of discipline and setting limits for behavior.
  • Completes daily reports such as SIR, Queens care Report, Meal Count, etc.
  • Data entry into data management systems.
  • Maintain client’s charts and file documents accordingly.
  • Maintain regular, consistent, and timely attendance.
  • Maintain confidentiality as required by St. Anne’s, licensing, HIPPA, and other regulatory agencies.
  • Provides assistance to each resident by ensuring staff is notified to assist them.
    16. Appropriately sets limits for behavior
  • Provides supervision, protection and care of residents, individually and groups at all times.
  • Documents incidents when necessary by writing IR’s and communicates information to supervisor.


  • Participate in mandatory trainings, in-services, and meetings.
  • Participate in the Performance and Quality Improvement (PQI) of the agency.
  • Other duties as assigned.


  • High school diploma or equivalent and relevant work experience.
  • Ability to use Microsoft Office, in particular, manipulate Excel data sheets.
  • Must have great customer service skills and a warm and friendly personality.
  • Front end reception experience preferred.
  • Must be sensitive to and desire to work with an at-risk population.
  • All employees, regardless of position, serve as a role model for children and adolescents who are served by our agency. Therefore, each employee must at all times be emotionally stable and able to function effectively with children, adolescents and adults who may have mental or behavioral health problems. The staff must be able to demonstrate appropriate daily behavior, appropriate expression of emotions, as well as appropriate role modeling. Hostility, aggression and unnecessary or inappropriate physical actions as well as inappropriate emotional expression is not acceptable.


  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: While performing the duties of this job, the employee is frequently required to walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The employee is often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Employee may occasionally be required to drive a motor vehicle.
  • Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


Internal Candidates (who have been in their current position for at least six months) may submit a Transfer Request Form to Human Resources.

Standard Mail

St. Anne’s Family Services – Human Resources
155 N. Occidental Blvd.
Los Angeles, CA 90026
Fax: (213) 385-1533

Via email:

You may send your resume as a part of the body of your e-mail or attach it as a Microsoft Word document or PDF file.

Once a resume or application is submitted to St. Anne’s it is screened and processed. PLEASE DO NOT CALL to inquire about the status of your resume. If you are deemed a good fit for any of our current openings, we will contact you for an interview.

Please note, St. Anne’s conducts a physical, including tuberculosis and drug screen; fingerprinting and background check which includes Child Abuse Index, FBI and Department of Justice, as well as reference checks.

Thank you for your interest in St. Anne’s!