Schedule: Saturday- Tuesday 1:00pm – 10:00pm, Flex every other Wednesday 1:30pm-9:30pm
Pay Rate: $18.00 Hourly.
Vacancies: 2
JOB SUMMARY:
Under the supervision of the Administrative Associate for the Supportive Housing Programs (SHP), the Program Assistant is responsible for being the first point of contact at the Bogen Transitional Housing building, after-hours presence for overnight emergencies, and transitional living programs. In addition, the Program Assistant will maintain a healthy, therapeutic, and safe environment for all residents, while managing the reception area, tenant files, and provide program support.
*The STRTP Program offers both a Sign-On Incentive AND a Retention Incentive range between $750-$1500 based on annual salary/pay.*
ESSENTIAL JOB DUTIES:
- Manage and direct incoming phone calls.
- Greet and direct guests and residents in the reception area.
- Check-in visitors and enforce the visitation guidelines.
- Distribute monthly allowance and/or food stipends gift cards to program participants.
- Maintain and organize up-to-date hard and electronic files for easy access and retrieval.
- Provide program and administrative support to the transitional housing team in the preparation of various program documents.
- Assist during emergency situations by directing emergency response personnel, residents and staff. Assist with evacuating the building if necessary.
- Submit work orders as necessary.
- Maintain data and document tracking systems by entering data and monitoring accuracy.
- Complete reports as necessary.
- Provide crisis intervention to residents when necessary.
- Actively participate in weekly team meetings.
Communicate through fax, telephone and e-mail with other service providers when appropriate. - Maintain confidentiality as required by St. Anne’s, Licensing, HIPAA, and other regulatory agencies.
SECONDARY JOB DUTIES:
- Provide crisis intervention to residents and develop safety plans to assist residents with making safe choices.
- Actively participate in mandatory trainings, in-services, and meetings.
- Maintain a healthy and safe therapeutic environment for all residents.
- Assist with the operations of the lobby when necessary.
- Assist during emergency situations. Direct emergency response personnel, residents, and staff. Assist with evacuating the building if necessary.
- Participate in the Continuous Quality Improvement (CQI) of the agency.
- Communicate through fax, telephone, and e-mail with other service providers when appropriate.
- Maintain confidentiality as required by St. Anne’s, Licensing, HIPAA, and other regulatory agencies.
- Other duties as assigned
QUALIFICATIONS:
- High School Diploma or GED. Bachelor’s Degree preferred.
- Good oral, written and organizational skills.
- Must possess and maintain a valid California Driver’s License and a driving record acceptable to the agency’s insurance carrier.
- Physical ability to perform Pro-ACT, administer first aid/CPR and operate an Agency motor vehicle.
- Ability to independently use a computer and the ability to learn necessary computer programs.
- Ability to receive and implement constructive feedback.
- St. Anne’s values the dignity and worth of every person we serve. Employees are expected to support children’s emotional and social development by encouraging understanding of others and promoting positive self-concepts. All employees must have the ability to treat those served by our agency in a caring and respectful manner, mindful of individual differences and cultural, ethnic, and socioeconomic diversity.
- As providers of social services, St. Anne’s employees work with clients dealing with complex emotional and mental health issues, many of whom are facing significant personal crises on a daily basis. Employees must remain aware of any personal emotions, transference, and/or countertransference that may hinder the ability to remain professional. As such, employees are expected to maintain composure during all interactions and crisis situations, implement a self-care plan, and utilize crisis communication to deescalate client crisis and prevent any serious bodily injury or harm.
PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: While performing the duties of this job, the employee is frequently required to walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The employee is often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Employee may occasionally be required to drive a motor vehicle.
- Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
HOW TO APPLY
Internal Candidates (who have been in their current position for at least six months) may submit a Transfer Request Form to Human Resources.
Standard Mail
St. Anne’s – Human Resources
155 N. Occidental Blvd.
Los Angeles, CA 90026
Fax: (213) 385-1533
Via email: resume@stannes.org
You may send your resume as a part of the body of your e-mail or attach it as a Microsoft Word document or PDF file.
Once a resume or application is submitted to St. Anne’s it is screened and processed. PLEASE DO NOT CALL to inquire about the status of your resume. If you are deemed a good fit for any of our current openings, we will contact you for an interview.
Please note, St. Anne’s conducts a physical, including tuberculosis and drug screen; fingerprinting and background check which includes Child Abuse Index, FBI and Department of Justice, as well as reference checks.
Thank you for your interest in St. Anne’s!