Schedule: Monday – Thursday 9:00am – 6:00pm, Flex Friday 9:00am – 5:00pm
Pay Rate: $18.00/Hourly
Location: Main Campus
Family Based Program (FBS) offers both a Sign-On Incentive and a Retention Incentive that ranges between $750-$1500 based on annual salary/pay.
JOB SUMMARY
Provides administrative support to staff within the department.
ESSENTIAL JOB DUTIES:
- Cover all St. Anne’s front desks, as needed.
- Greet and direct families and guests at the reception desk.
- Manage and direct incoming phone calls.
- Update and maintain the Master Roster and contact lists for the programs in Family Based Services (FBS).
- Maintain PQI and CSF reports monthly by collecting, reviewing, and submitting to the appropriate department.
- Collect, organize, and file documentation for all programs in Family Based Services.
- Create and discharge files in a timely manner, if applicable.
- Provide psychiatric scheduling for our SPA 4 and 6 locations, as needed.
- Maintain psychiatric appointment needs of SPA 6 program participants, including but not limited to submitting medication refills, and coordinating email correspondence between psychiatrist and wrap team members.
- Deliver items such as flex fund purchases, documents, supplies to between SPA 4 and SPA 6, as needed.
- Maintain facility and IT needs for FBS by utilizing the Maintenance and IT help desk/work order trackers for the department.
- Maintain tracking system for family files.
- Compile data for monthly, quarterly, and annual reports to ensure the department meets contract requirements.
- Check charts quarterly for internal QA purposes, if applicable.
- Coordinate donations with community agencies including Shelter Partnerships, Good Plus Foundation, Baby2Baby, and Adopt-A-Family.
- Schedule and coordinate meetings as requested by the Program Director and staff.
- Maintain regular, consistent, and timely attendance.
- Maintain confidentiality as required by St. Anne’s, Licensing, HIPAA, and other regulatory agencies.
- Follow state and agency laws regarding child abuse reporting.
SECONDARY JOB DUTIES
- Participate in mandatory training, in-services, and meetings.
- Serve as a backup representative for Safety Committee.
- Participate in the Performance and Quality Improvement (PQI) of the agency.
- Embodies and practices the tenets of our agency Justice, Diversity, Equity, and Inclusion (JDEI) initiative philosophies.
- Other duties as assigned.
QUALIFICATIONS:
- High school diploma or equivalent; associated degree in related field and/or work experience in child development or social service field preferred.
- Excellent typing, transcription, grammar, spelling, punctuation and editing skills.
- Experience in Microsoft Office, Internet, Excel.
- Excellent verbal communication skills with clients, visitors, volunteers, and employees.
- Ability to receive and implement constructive feedback.
- St. Anne’s values the dignity and worth of every person we serve. Employees are expected to support children’s emotional and social development by encouraging understanding of others and promoting positive self-concepts. All employees must have the ability to treat those served by our agency in a caring and respectful manner, mindful of individual differences and cultural, ethnic, and socioeconomic diversity.
- As providers of social services, St. Anne’s employees work with clients dealing with complex emotional and mental health issues, many of whom are facing significant personal crises on a daily basis. Employees must remain aware of any personal emotions, transference, and/or countertransference that may hinder the ability to remain professional. As such, employees are expected to maintain composure during all interactions and crisis situations, implement a self-care plan, and utilize crisis communication to deescalate client crisis and prevent any serious bodily injury or harm.
PHYSICAL DEMANDS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: While performing the duties of this job, the employee is frequently required to walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The employee is often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Employee may occasionally be required to drive a motor vehicle.
- Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
HOW TO APPLY
Internal Candidates (who have been in their current position for at least six months) may submit a Transfer Request Form to Human Resources.
Standard Mail
St. Anne’s Family Services – Human Resources
155 N. Occidental Blvd.
Los Angeles, CA 90026
Fax: (213) 385-1533
Via email: resume@stannes.org
You may send your resume as a part of the body of your e-mail or attach it as a Microsoft Word document or PDF file.
Once a resume or application is submitted to St. Anne’s it is screened and processed. PLEASE DO NOT CALL to inquire about the status of your resume. If you are deemed a good fit for any of our current openings, we will contact you for an interview.
Please note, St. Anne’s conducts a physical, including tuberculosis and drug screen; fingerprinting and background check which includes Child Abuse Index, FBI and Department of Justice, as well as reference checks.
Thank you for your interest in St. Anne’s!