Thriving families. Brighter futures.

Program Assistant

Hours: M-Thurs 8am-5pm, flex Friday 8-4.

This positions works 1/2 the week at our location at 155 Occidental Blvd. 90026 and the other days at our Crenshaw location, 3701 Stocker St. 90008.

JOB SUMMARY:

Provides administrative support to staff within the department.

 ESSENTIAL JOB DUTIES:

  1. Cover all desks at St. Anne’s as needed.
  2. Greet and direct families and guests at the reception desk.
  3. Manage and direct incoming phone calls.
  4. Update and maintain the master rosters and contact lists for the four programs in FBS.
  5. Collect, organize, and file documentation for all programs in Family Based Services.
  6. Create and discharge files in a timely manner.
  7. Maintain facility and IT needs for FBS by utilizing the Maintenance and IT work order trackers for the department.
  8. Maintain tracking system for family files.
  9. Compile data for monthly, quarterly, and annual reports to ensure the department meets contract requirements.
  10. Check charts quarterly for internal QA purposes.
  11. Complete Partnership for Families (PFF) after care calls.
  12. Interview families in Wraparound to complete the WFI-4.
  13. Coordinate donations with community agencies including Shelter Partnerships, LA Diaper Drive, Baby2Baby, and Adopt-A-Family.
  14. Schedule and coordinate meetings as requested by the Program Director.

 QUALIFICATIONS:

  1. AA or BA degree in related field and/or work experience in child development or social service field preferred.
  2. Excellent typing, transcription, grammar, spelling, punctuation and editing skills.
  3. Experience in Microsoft Office, Internet, Excel.
  4. Excellent verbal communication skills with clients, visitors, volunteers, and employees.
  5. Ability to receive and implement constructive feedback.
  6. St. Anne’s values the dignity and worth of every person we serve. Employees are expected to support children’s emotional and social development by encouraging understanding of others and promoting positive self-concepts. All employees must have the ability to treat those served by our agency in a caring and respectful manner, mindful of individual differences and cultural, ethnic, and socioeconomic diversity.
  7. As providers of social services, St. Anne’s employees work with clients dealing with complex emotional and mental health issues, many of whom are facing significant personal crises on a daily basis. Employees must remain aware of any personal emotions, transference, and/or countertransference that may hinder the ability to remain professional.       As such, employees are expected to maintain composure during all interactions and crisis situations, implement a self-care plan, and utilize crisis communication to deescalate client crisis and prevent any serious bodily injury or harm.

HOW TO APPLY

Internal Candidates (who have been in their current position for at least six months) may submit a Transfer Request Form to Human Resources.

Standard Mail
St. Anne’s – Human Resources
155 N. Occidental Blvd.
Los Angeles, CA 90026
Fax: (213) 385-1533

Via email: resume@stannes.org

You may send your resume as a part of the body of your e-mail or attach it as a Microsoft Word document or PDF file.

Once a resume or application is submitted to St. Anne’s it is screened and processed. PLEASE DO NOT CALL to inquire about the status of your resume. If you are deemed a good fit for any of our current openings, we will contact you for an interview.

Please note, St. Anne’s conducts a physical, including tuberculosis and drug screen; fingerprinting and background check which includes Child Abuse Index, FBI and Department of Justice, as well as reference checks.

Thank you for your interest in St. Anne’s!

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